_edited.png){kind=small}
Refund Policy
Updated on January 23rd, 2024
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
​
Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to King and Rail, which is responsible for your information under this Return & Refund Policy.
​
Customer: refers to the company, organization or person that signs up to use the King and Rail Service to manage the relationships with your consumers or service users.
​
Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit King and Rail and use the services.
​
Service: refers to the service provided by King and Rail as described in the relative terms (if available) and on this platform.
​
Website: King and Rail’s site, which can be accessed via this URL: kingandrail.com
You: a person or entity registered with King and Rail to use the Services.
​
Return & Refund Policy
Si Yu’us Ma’åse’ for shopping at King and Rail. We appreciate the fact that you like to buy the stuff we create. We also want to make sure you have a rewarding and enjoyable experience while exploring, evaluating, and purchasing our products.
​
As with any shopping experience, there are terms and conditions that apply to transactions at King and Rail. The main thing to remember is that by placing an order or making a purchase at King and Rail, you agree to the terms set forth below along with King and Rail’s Privacy Policy.
If there’s something wrong with the product/service you bought, or if you are not happy with it, you have 10 business days from the receipt of the item to request a refund and return your product/service.
If you would like to return a product, the following guidelines apply:
Refunds
We at King and Rail commit ourselves to serving our customers with the best products. Every product you choose is thoroughly inspected, checked for defects, and packaged carefully. We do this to ensure that you fall in love with our products.
​
Sadly, there are times when we may not have the product(s) you choose in stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be notified about it in advance. If you have purchased via Online payment, then you will be refunded once our team confirms your request.
​
We conduct quality checks for each item ordered and take utmost care while packing our products. At the same time, we ensure that the packing is good so that the items do not get damaged during transit. Please note that King and Rail is not liable for damages caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it, and if it follows the guidelines addressed above, we will issue a refund of your purchase or send a replacement if you prefer. Your refund may take several days to process, but you will be notified when the transaction has been initiated.
​
Shipping
King and Rail will be responsible for return shipping costs. We value your support so return shipping is on us!
Your Consent
By using our website, registering an account, or purchasing, you hereby consent to our Return & Refund Policy and agree to its terms.
​
Changes To Our Return & Refund Policy
Should we update, amend, or make any changes to this document to reflect our Service and policies accurately, you will be notified. Unless otherwise required by law, those changes will be prominently posted here. If you continue to use the Service, you will be bound by the updated Return & Refund Policy. You can delete your account if you do not want to agree to this or any updated Return & Refund Policy.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide, feel free to contact us, and we will discuss any of the issues you are experiencing with our products.
Via Email: frank@kingandrail.com